APS Online Refund Policy

Effective date: 5 November 2026
Last updated: 5 November 2026

This policy is part of our Terms of Service. It explains when you can get your money back for an APS Online membership and how to ask.

In short

• Every new account gets a free 14-day trial. No card is needed, so you can try everything before you pay.
• Memberships are one-time purchases of time. They never renew automatically, so there is nothing to cancel.
• Your first purchase: full refund if you ask within 14 days of paying.
• Later purchases: generally not refundable, except in the cases listed in section 2.2.
• To ask for a refund, email [email protected].

1. What you buy

Each purchase is a one-time payment that adds time to your account. New time is added after your current end date. Nothing is charged again unless you start a new purchase. If you don't want more time, simply don't buy again: when your time runs out, your account becomes read-only (you can still view, present and export), and your share links are paused.

Payments are handled by Waffo Pancake ("Waffo"), which sells the membership to you as merchant of record (see section 4.4 of the Terms). Your receipt comes from Waffo.

2. When you can get a refund

2.1 Your first purchase. If you ask within 14 days of paying for your first membership, we will refund it in full. You don't need to give a reason.

2.2 Later purchases. Because you can try APS free first and memberships never renew on their own, later purchases are generally not refundable. We will still refund, in full or in part, if:

• you bought twice by mistake and tell us within 14 days, as long as the time from the extra purchase has not started yet;
• you were charged the wrong amount, or charged without your permission;
• the Service was unavailable to you for more than 72 consecutive hours because of a problem on our side. We will refund the affected time on a pro-rata basis, or add the time back if you prefer;
• we make a change that significantly reduces what you paid for, close the Service, or close your account when you have not broken the Terms. We will refund your unused paid time on a pro-rata basis;
• the law requires a refund.

2.3 What we don't refund

• Charges from your model provider or endpoint. You pay them directly, not us.
• Time from the free trial or invite rewards. It has no cash value.
• Purchases on an account we closed because of a serious breach of the Terms, unless the law requires a refund.

2.4 Your legal rights. Consumer laws where you live may give you additional rights, such as a right to cancel in the EU or UK. Waffo, as the seller, also handles refund requests under its buyer terms and may approve refunds in cases not listed here. Nothing in this policy limits those rights.

3. How to ask

1. Email [email protected] from the email address of your APS account.
2. Include the order number from your Waffo receipt (or the purchase date and amount) and, for anything other than a first purchase, the reason.
3. We aim to reply within 2 business days. If we approve the refund, we issue it through Waffo to the payment method you used.

Refunds usually take 5 to 10 business days to appear, depending on your bank or payment method. A refund cannot be reversed once it is issued.

For payment or billing questions, such as a charge you don't recognise, you can also contact Waffo at [email protected]. Please contact us before filing a chargeback with your bank; it is usually faster.

4. What happens to your account after a refund

• Refunds do not change your account automatically. We adjust it by hand: we remove the time the refunded purchase added (for a partial refund, the matching part of it).
• If the refunded purchase earned an invite reward, we also remove that reward from both accounts. We don't take back reward time that has already been used.
• If no time is left, your account becomes read-only: you can still view, present and export, and your share links are paused. Your data is not deleted.
• If you plan to delete your account, ask for any refund first. Deleting the account removes any remaining time, and it makes it harder for us to match your request to your purchase.

5. Chargebacks

If a payment is disputed with your bank, we may treat it like a refund and remove the time it added. If chargebacks are used abusively, for example after already receiving a refund, we may restrict or close the account.

6. Currency and fees

Refunds are made in the currency you paid. We are not responsible for exchange-rate differences or fees charged by your bank.

7. Common questions

When does the refund period for my first purchase start?
On the day you pay, not the day your trial started or ends. If you buy during your trial, the new time starts after the trial, but the refund period still counts from the payment date.

What counts as my first purchase?
The first membership you ever paid for on your APS account, whether monthly or yearly. Time from the trial or invite rewards does not count as a purchase.

I bought a monthly membership and then a yearly one. Can I get the yearly one back?
If you bought the yearly membership by mistake and tell us within 14 days, yes, as long as its time has not started yet (it starts after your current end date). Otherwise a later purchase is refunded only in the cases listed in section 2.2.

Do I need to cancel anything to avoid being charged again?
No. Memberships never renew automatically and APS has no way to charge you on its own, so you are only charged when you buy again.

My model provider charged me. Can you refund that?
No. Model usage is billed by your provider or endpoint, not by us. Please contact them.

Will I lose my decks if I get a refund?
No. If no paid time is left, your account becomes read-only, but your decks stay and you can still view, present and export them.

8. Changes to this policy

Changes apply to purchases made after the new version takes effect. We will give notice of material changes as described in the Terms. This policy is written in English; if there is a translation, the English version prevails.

9. Contact

Liu Lei
Changping District, Beijing, China
Email: [email protected]